Dial Direcct disqualifying trips

I have been tracking my trips as usual but the app keeps disqualifying my trips even when all my key settings are fine. I called the technical team with my complaint and they seem not interested to make my trip count as I mentioned that it could be a result of loadshedding in my area. This has happened twice and I now suspect that dial direct are manually disqualifying my trips do decline me my maximum monthky paypack.

If we have loadshedding, we also dont have network so the key settings will not be active as the location needs network to locate properly, this is beyond my control but dial direct can still grant my drivers rating but they don't want to do it as it means giving away money to a customer.

This is a serious **** they are doing and they are raking advantage of the power cut situation to disqualify our trips even after the app has rated your driving score.

If tou have had a similar situation, kindly share your experience