Denied of Refund

Item: Dialdirect
Rating: 1
Author: Zororo Z

Manager insisted they will not refund my money which the they collected at the begining of the month. I don't understand why they put such policies in place that are meant to rob clients. It doesn't take rocket science to make a refund............

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

13 Mar 2018, 11:16

Thank you for your feedback,

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Dialdirect's reply13 Mar 2018, 11:16

Official

Thank you for your feedback,

We will be in contact to discuss your concerns.

Regards,

The Dialdirect Team

Zororo Z's updateReviewer Update

14 Mar 2018, 08:46

24 hrs later no one has called me yet

Zororo Z's update14 Mar 2018, 08:46

Reviewer Update

24 hrs later no one has called me yet

Dialdirect's replyOfficial

15 Mar 2018, 11:07

Thank you for your patience while we attended to this matter.

As discussed telephonicaly, we will refund the pro -rata premium for March 2018 and trust that you find the resolve to your satisfaction.

Regards,

The Dialdirect Team

Dialdirect's reply15 Mar 2018, 11:07

Official

Thank you for your patience while we attended to this matter.

As discussed telephonicaly, we will refund the pro -rata premium for March 2018 and trust that you find the resolve to your satisfaction.

Regards,

The Dialdirect Team