DELAYED SERVICE REGARDING PROCESSING OF CLAIM!!!!

I phoned in yesterday afternoon at 14:00 to submit a claim regarding a geyser burst at my home. I was informed over the phone and via mail that a plumber will be assigned and I will be contacted within 2 hours. It is now the next day 12:24 and only now after numerous phone calls and getting very upset, will a plumber be called out to our property this afternoon. My house has been without any water for almost 24 hours now and it took me bursting out in tears for them to get things done! If this is the service my hard-earned money is paying for, I think it's better spent elsewhere.