RM
Refiloe M
1 reviews | Active since Sept 2015
08 Sept 2015, 17:34
Delayed claim & bad attitude from claim consultant
A Kudu jumped my car on 28th August 2015. I was unfortunately driving alone. It is unfortunate because according to Dial Direct the claim would have been easier to process if there was an \alibi""; the period that I have had my drivers license (which is stated in the policy) why I was there at that time;what was I doing there. I am yet to make sense of this line of questioning. Everytime I pick up the phone hoping to obtain confirmation that the car will be fixed but to no avail. An accident is traumatic however dealing with this insurance company is excruciatingly painful and frustrating. It doesn't help that you get a claims consultant like Jade Swart who makes a mockery of the situation."""
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Dialdirect's replyOfficial
09 Sept 2015, 12:31Hello softbutsweet,
We acknowledge your complaint.
We are so sorry to hear about your incident, we understand that an accident can be a very traumatic experience.
As discussed with one of our Customer Relation Specialists, in some cases, and in the event of a claim, it is important for us to validate the claim and we therefore might ask certain questions pertaining to the incident, this forms part of the administration period of the claim. It was therefore not our intention to offend you in any way.
We thank you for discussing the matter with us and as agreed, we shall provide you with feedback on the outcome of the claim very soon.
Regards,
The Dialdirect Team.
We acknowledge your complaint.
We are so sorry to hear about your incident, we understand that an accident can be a very traumatic experience.
As discussed with one of our Customer Relation Specialists, in some cases, and in the event of a claim, it is important for us to validate the claim and we therefore might ask certain questions pertaining to the incident, this forms part of the administration period of the claim. It was therefore not our intention to offend you in any way.
We thank you for discussing the matter with us and as agreed, we shall provide you with feedback on the outcome of the claim very soon.
Regards,
The Dialdirect Team.
Dialdirect's reply09 Sept 2015, 12:31
Official
Hello softbutsweet,
We acknowledge your complaint.
We are so sorry to hear about your incident, we understand that an accident can be a very traumatic experience.
As discussed with one of our Customer Relation Specialists, in some cases, and in the event of a claim, it is important for us to validate the claim and we therefore might ask certain questions pertaining to the incident, this forms part of the administration period of the claim. It was therefore not our intention to offend you in any way.
We thank you for discussing the matter with us and as agreed, we shall provide you with feedback on the outcome of the claim very soon.
Regards,
The Dialdirect Team.
We acknowledge your complaint.
We are so sorry to hear about your incident, we understand that an accident can be a very traumatic experience.
As discussed with one of our Customer Relation Specialists, in some cases, and in the event of a claim, it is important for us to validate the claim and we therefore might ask certain questions pertaining to the incident, this forms part of the administration period of the claim. It was therefore not our intention to offend you in any way.
We thank you for discussing the matter with us and as agreed, we shall provide you with feedback on the outcome of the claim very soon.
Regards,
The Dialdirect Team.