KJ
Kieron J
1 reviews | Active since Aug 2012
17 Mar 2015, 08:02
Delay in paying Cashback
Having been a loyal Dial Direct customer for 4 years, I was due to receive my cashback on 10 March. When phoning to enquire as to when I would be paid I am told that there is now an issue with my credit card, it's a \foreign"credit card and therefore they can't pay out (same credit card you have been debiting from for a few years now). Having provided bank details on 12 March"
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
17 Mar 2015, 13:37Hello kieron.johnstone,
Thank you for your comments.
As discussed telephonically we can confirm that there was a technical problem with the initial payment which was due earlier this month. We are attending to the problem and our IT department is busy working on a solution.
We will be in contact with you as soon as we know when the actual payment will occur.
We apologise for the inconvenience caused and would like to thank you for your loyal support over the last four years.
Regards,
The Dialdirect Team
Thank you for your comments.
As discussed telephonically we can confirm that there was a technical problem with the initial payment which was due earlier this month. We are attending to the problem and our IT department is busy working on a solution.
We will be in contact with you as soon as we know when the actual payment will occur.
We apologise for the inconvenience caused and would like to thank you for your loyal support over the last four years.
Regards,
The Dialdirect Team
Dialdirect's reply17 Mar 2015, 13:37
Official
Hello kieron.johnstone,
Thank you for your comments.
As discussed telephonically we can confirm that there was a technical problem with the initial payment which was due earlier this month. We are attending to the problem and our IT department is busy working on a solution.
We will be in contact with you as soon as we know when the actual payment will occur.
We apologise for the inconvenience caused and would like to thank you for your loyal support over the last four years.
Regards,
The Dialdirect Team
Thank you for your comments.
As discussed telephonically we can confirm that there was a technical problem with the initial payment which was due earlier this month. We are attending to the problem and our IT department is busy working on a solution.
We will be in contact with you as soon as we know when the actual payment will occur.
We apologise for the inconvenience caused and would like to thank you for your loyal support over the last four years.
Regards,
The Dialdirect Team