Deeply hurt by dialdirect

<p>I was involved in a car accident approximately 2 weeks ago and I was disappointed and still am at how my insurance company (dialdirect) managed my case. I thank God for saving my life, I only suffered a whiplash injury. However, dialdirect has been less than helpful in my case. Where I had hoped that they would make things easier for me, I found otherwise. I have been given the run around and have suffered very poor custumer service at my expense. Below I will list all some of my concerns and disappointments;</p> <p>-My car was written off without my consent, even more disappointing, no one had the courtesy to call me and inform me of this unfortunate decision. Rather, I am told of this after calling them.</p> <p>-When I called dialdirect, in more than a few occasions I suffered very rude call centre agents that were not helpful. Hence, I had to keep calling in the hope of finding someone different who would actually assist me.</p> <p>-Two call center agents promised to call me back but none of them did.</p> <p>-One call center agent spoke over me and did not take the time to listen to what I was saying and therefore was not very helpful to me.</p> <p>-When I asked for help with trauma counselling, one agent put me on hold for so long that I had to cut the line. </p> <p>-My car (Mazda 2) which is currently selling for R80 000 has been valued at R62737 by Dial Direct, with no explanation at all to me their client of how they came up with this rather random figure. </p> <p>-Dial direct wants my orignal car documentation but fail to give me an answer of how they would manage the case should the documentation somehow get lost in the mail or not "arrive"</p> <p> </p> <p>In a nutshell dialdirect does not keep me informed at all about my case and when I call I suffer bad service. I have since sent the documentation they requested of me, I can only hope that I will get a response from them by Monday. Even so, I can only hope that when I call on Monday I will be assisted accordingly. I was involved in an accident but my experience with dialdirect has been worse than the accident, this hurts me deeply in addition to loosing a car that I have grown to love over the years. There is no way I can recommend this company to anyone. </p> <p> </p> <p> </p>