******** Deductions After Policy Cancellation – Dial Direct

I cancelled my insurance policy with Dial Direct over the phone in February 2025, yet they continued to deduct premiums for March and April 2025 without my consent. This is despite clear confirmation that the policy was to be terminated immediately.

What makes this even more unacceptable is that I attempted to claim for a cracked windscreen – my first claim in over 8 years as a loyal customer – only to be met with an unjustified premium increase. When I refused the increase and opted to cancel, Dial Direct still took it upon themselves to debit my account.

This is not only ********* but also a breach of contract. I demand a full refund of the unauthorized deductions and will escalate this matter further if not resolved promptly.