deduction date changed without my approval

My name is Lindiwe Nhlapho, i have a car insurance with Dialdirect since June this year. the debit order date i gave is the last day of the month. from August i noticed that deduction run before last day of month, and after with a penalty. i never asked for changes. last month i called the calk center to fix the problem, i to find out the system changed my date without any notification.i was assured tgis problem is fixed, but end of October there was no deduction. im tired of this unprofessional, pathetic and disrepectful service i hace recieved with this company. im tired of thier harassment emails acting like i cant pay my premiums meanwhile their system changed my dates without my authorisation let alone consulting me. its distroying my credit score, ruining my financial peace. im so disappotined with dialdirect i want another insurance company that knows how to take care of customers, treating them witb respect. Dial direct you have lost a customer, i will be telling my family about the bad service i recieved. im angry and annoyed because i really thought the call center agent and manager sorted my issue last month already. im done, please ensure my insurance history doea not say anything about me being a bad payer, but stipulating the fact that you dont listen to customers and the system alters deduction dates without informing customers. i suffered a lot of bank changes because of this issue, my car is not insured currently thanks to this pethetic and unprofessional approach. im going to ambudsman to report the company, it should not operate as ut oppresses customer rights. im very angry and demand immediate action taken to sort this issue in 24 hours others im waking to media, department of justice, ambudsman, etc to report and get justice.