Debted after policy was cancelled, Now mission to get refunded!!

<p>I cancelled a car insurance policy online thinking it would be cancelled and I would stop being billed for it. The following month I get billed for the policy I cancelled. So I call them, and the lady says it's not problem I will be refunded in 7-14 working days. 2 Weeks later I call to check the progress, Then I was told I need to send bank statement showing the deduction of the policy etc etc. So I do that. FOR THE THIRD TIME, the story changes, NOW I must send change of ownership documents, and affidavits and proof of sale (because I sold the car - reason why I cancelled insurance) etc etc.. FOR F&#K SAKE! It wasn't my fualt the cancellation online didn't work etc, I feel like I now need to make up for Dialdirects' issues and mistakes (the 3 different "conditions" to get a refund) and it's just unacceptable. I HAVE ENOUGH WORK OF MY OWN!!! This is now becoming an issue, for how long will there be "new conditions"???? I don't have time to keep checking up and everytime something new comes up. JUST REFUND THE DEDUCTED AMOUNT LIKE YOU GUYS SAID IT WOULD BE DONE THE FIRST TIME I CALLED!!!!</p>