1 reviews | Active since Jul 2016
Debiting after Cancelling Policy
<p>I am so unimpressed and ****ed with Dial Direct, i Cancelled my Policy ********** 43 on the first week of the month and received a confirmation that my Policy was cancelled on the 12th July 2017. 6 Days Later 3 debit orders go through my account Ref: Dialdirvap ********** 43 R30,R360.90 and R99.00 what the ****? this has come back as unapid now my bank account will be overdrawn because of your incompetance. I want you to refund the monies that the bank is going to charge me wich will be R150 per transaction for unpaid debit order, this is so unbelievable. I have moved to A&G but the way im so ****ed i feel like cancelling it aswel. this is so unproffesional, incempetant and draining experiance. i really cant believe this. </p>
Thank you for your feedback.
We will be in contact to assist you.
Regards,
The Dialdirect team
Thank you for your feedback.
We will be in contact to assist you.
Regards,
The Dialdirect team
Thank you for your patience while we addressed this matter.
We have noted that at the time of the cancellation of the policy we have already lodged for the payment, we could therefore not stop the payment.
As per our e-mail communication, we have arranged for the necessary refund .
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
Thank you for your patience while we addressed this matter.
We have noted that at the time of the cancellation of the policy we have already lodged for the payment, we could therefore not stop the payment.
As per our e-mail communication, we have arranged for the necessary refund .
We apologise for the inconvenience caused.
Regards,
The Dialdirect Team
i am still awaiting refund from DD, i was advised within 3 working days
i am still awaiting refund from DD, i was advised within 3 working days
