MG
Mathew G
1 reviews | Active since Feb 2015
24 May 2021, 10:57
Debiting account before the agreed upon debit date
How can you debit an account before the agreed upon debit date? This is the second time this has happened! Quite frankly I am pretty annoyed. I moved over to Dialdirect because my previous insurer was quite useless, but if this debiting of accounts continues, I will have to find another insurer as it messes up my budget!!!
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
24 May 2021, 11:20 Hello Mathew,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Dialdirect's reply24 May 2021, 11:20
Official
Hello Mathew,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The Dialdirect Team
MG
Mathew G's updateReviewer Update
24 May 2021, 13:02Absolutely shocking. Please explain to me how I am added to the early premium collection option when I never agreed to or gave my consent for it?
When querying this and getting a response that it is a system error, and then after awhile stating that it wasn't a system error are both terrible excuses.
It dumbfounds me on how you can add someone onto a service they never asked for/agreed to.
Terrible way to treat a client.
When querying this and getting a response that it is a system error, and then after awhile stating that it wasn't a system error are both terrible excuses.
It dumbfounds me on how you can add someone onto a service they never asked for/agreed to.
Terrible way to treat a client.
MG
Mathew G's update24 May 2021, 13:02
Reviewer Update
Absolutely shocking. Please explain to me how I am added to the early premium collection option when I never agreed to or gave my consent for it?
When querying this and getting a response that it is a system error, and then after awhile stating that it wasn't a system error are both terrible excuses.
It dumbfounds me on how you can add someone onto a service they never asked for/agreed to.
Terrible way to treat a client.
When querying this and getting a response that it is a system error, and then after awhile stating that it wasn't a system error are both terrible excuses.
It dumbfounds me on how you can add someone onto a service they never asked for/agreed to.
Terrible way to treat a client.