JB
Johnine B
1 reviews | Active since Mar 2014
01 Oct 2015, 14:14
Debiting a cancelled policy
Dialdirect is the worst company ever to deal with, a value added policy was cancelled yet the debit orders still went off! It is a nightmare to try get hold of them and when you do they shove and shunt you from agent to agent! Service is RIDICULOUS!!! I want this sorted out immediately, this is not on! Policies were cancelled!!!
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
01 Oct 2015, 15:24Hello jrb22,
We acknowledge receipt of your complaint.
We are so sorry that you are experiencing so much frustration. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail.
The value added policy that you are referring to is a separate policy than the main policy. You will also note that the premium deducted for the value added policy was a total separate entity than the man policy. Since we became aware of your complaint, we have requested and listened to the cancellation conversation, when the main policy was cancelled. The reason why the value added policy is still active is because you have not requested for the value added policy to be cancelled.
It is important for us to discuss the matter with you and will truly appreciate it if you will be in contact with us to finalise your complaint.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry that you are experiencing so much frustration. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail.
The value added policy that you are referring to is a separate policy than the main policy. You will also note that the premium deducted for the value added policy was a total separate entity than the man policy. Since we became aware of your complaint, we have requested and listened to the cancellation conversation, when the main policy was cancelled. The reason why the value added policy is still active is because you have not requested for the value added policy to be cancelled.
It is important for us to discuss the matter with you and will truly appreciate it if you will be in contact with us to finalise your complaint.
Kind regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply01 Oct 2015, 15:24
Official
Hello jrb22,
We acknowledge receipt of your complaint.
We are so sorry that you are experiencing so much frustration. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail.
The value added policy that you are referring to is a separate policy than the main policy. You will also note that the premium deducted for the value added policy was a total separate entity than the man policy. Since we became aware of your complaint, we have requested and listened to the cancellation conversation, when the main policy was cancelled. The reason why the value added policy is still active is because you have not requested for the value added policy to be cancelled.
It is important for us to discuss the matter with you and will truly appreciate it if you will be in contact with us to finalise your complaint.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry that you are experiencing so much frustration. One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voice mail.
The value added policy that you are referring to is a separate policy than the main policy. You will also note that the premium deducted for the value added policy was a total separate entity than the man policy. Since we became aware of your complaint, we have requested and listened to the cancellation conversation, when the main policy was cancelled. The reason why the value added policy is still active is because you have not requested for the value added policy to be cancelled.
It is important for us to discuss the matter with you and will truly appreciate it if you will be in contact with us to finalise your complaint.
Kind regards,
The Dialdirect Team.
Best regards,