MN
Mamokete N
1 reviews | Active since May 2015
29 Jul 2015, 14:29
Debit orders for nothing
I cancelled my policy with Dial direct at the end of March even before a starting date which was 1st April 2015. I am so angry to discover that my account has been debited monthly with R125 since April 2015 upto 27th July 2015. I did not authorize that and no one from this company told me this will happen.<br> <br> I need an explanation please
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Dialdirect's replyOfficial
29 Jul 2015, 14:49Hello mamoketentsekhe,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to contact you, and was advised to call back tomorrow.
In the interim we acknowledge receipt of the matter and will provide more information when we are able to engage with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to contact you, and was advised to call back tomorrow.
In the interim we acknowledge receipt of the matter and will provide more information when we are able to engage with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Dialdirect's reply29 Jul 2015, 14:49
Official
Hello mamoketentsekhe,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to contact you, and was advised to call back tomorrow.
In the interim we acknowledge receipt of the matter and will provide more information when we are able to engage with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to contact you, and was advised to call back tomorrow.
In the interim we acknowledge receipt of the matter and will provide more information when we are able to engage with you.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team