Debit order without approval

I received very bad service. I asked for a quote. I asked the consultant before they activate the account to send me the full quote so I can make sure my needs are covered. I then received an email to welcome me as a member. I rep**** and told them I have not accepted the quote yet and should not debit my account. Dail Direct then proceeded to debit my account. While I have cover with a different company. I called them. They would then call me back and never did (Mpho Molusi).