Debit order processed before agreed date

You were able to take my money during non-office hours. And I'm the one who paid the price... Nxm

So since nobody called me as promised,, I decided to request a call back on my app.. A lady by the name of Nomcebo contacted me but Wooow,, stinking attitude, she thinks she is bigger than the brand itself... She didn't acknowledge the mistake by dial direct instead she blamed it on me saying I've missed debit orders before which is not true,, and then she blamed it on my bank, saying it's the bank that processed the transaction early which is also not true, I know this because I work for the bank itself so I know how it work.... Because I was going nowhere with her I requested to speak to a senior person...which I was told she is too busy and that she will call me back... I asked what time and was told there is no specific time I must just wait....

There we go again...im tired shame