SvdM
Schalk van der Merwe
1 reviews | Active since Sept 2015
02 Sept 2015, 08:05
Debit order processed after cancellation
Regardless of the fact that I cancelled the policy, the debit order was deducted from my account.
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Dialdirect's replyOfficial
02 Sept 2015, 10:04Hello schalkvdmw,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we have refunded the premium we've received, the funds will reflect in your account within a period of three working days, (if not sooner). Please expect confirmation of the refund via email.
Further to this, we confirm that we are in receipt of your request to cancel the policy (more than once) and it is clear that we have failed you in this regard, which is unacceptable and will not be tolerated. We will address the service failures on an internal basis.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we have refunded the premium we've received, the funds will reflect in your account within a period of three working days, (if not sooner). Please expect confirmation of the refund via email.
Further to this, we confirm that we are in receipt of your request to cancel the policy (more than once) and it is clear that we have failed you in this regard, which is unacceptable and will not be tolerated. We will address the service failures on an internal basis.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply02 Sept 2015, 10:04
Official
Hello schalkvdmw,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we have refunded the premium we've received, the funds will reflect in your account within a period of three working days, (if not sooner). Please expect confirmation of the refund via email.
Further to this, we confirm that we are in receipt of your request to cancel the policy (more than once) and it is clear that we have failed you in this regard, which is unacceptable and will not be tolerated. We will address the service failures on an internal basis.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we confirm that we have refunded the premium we've received, the funds will reflect in your account within a period of three working days, (if not sooner). Please expect confirmation of the refund via email.
Further to this, we confirm that we are in receipt of your request to cancel the policy (more than once) and it is clear that we have failed you in this regard, which is unacceptable and will not be tolerated. We will address the service failures on an internal basis.
Please accept our sincere apologies for the frustration and inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require further assistance.
Regards,
The Dialdirect Team.
Best regards,