KK
Kamohelo K
1 reviews | Active since Aug 2014
24 Sept 2015, 13:10
Debit Order before payday
I bought a new car and got it insured with Dial Direct. My 1st Debit Order was supposed to go off on the 20th as I had advised that I get paid on the 20th of each month. Dial Direct decided to debit my account on the 19th and it bounced as I did not have money in my Account. I got an sms stating that my cover has been affected and that I do not have cover. The email I received stated that I will be charged a fee to reinstate my policy. Why should I pay a fee while Dial Direct decided to debit the day before my payday and what if I get involved in an accident what will happen then? I need answers!
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Dialdirect's replyOfficial
25 Sept 2015, 10:24Hello Kamohelo28,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists who contacted you discussed the reason for the early deduction with you. We have op-ted you out for any future early deductions. We sincerely apologise for the inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Thank you for your understanding.
Best regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists who contacted you discussed the reason for the early deduction with you. We have op-ted you out for any future early deductions. We sincerely apologise for the inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Thank you for your understanding.
Best regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply25 Sept 2015, 10:24
Official
Hello Kamohelo28,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists who contacted you discussed the reason for the early deduction with you. We have op-ted you out for any future early deductions. We sincerely apologise for the inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Thank you for your understanding.
Best regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists who contacted you discussed the reason for the early deduction with you. We have op-ted you out for any future early deductions. We sincerely apologise for the inconvenience this has caused and we invite you to contact our Customer Relation Specialist should you require any assistance in the future.
Thank you for your understanding.
Best regards,
The Dialdirect Team.
Best regards,