Daylight ******s!

I had cover for my car with Dialdirect for 1 year after which they increased my premium by 25%! I queried this increase twice with no response other than an automated system mail confirming receipt of my query. I then decided to cancel my policy with Dialdirect. During the cancellation I was asked why I was leaving and indicated the issue. At this point Dialdirect offered me a premium that was less than 5% increase from my old one, thus clearly proving that they are taking their clients for a ride. I obviously went through with the cancellation.

Fast forward one month. I no longer have a policy with Dialdirect, but they are still putting through a debit order on my bank account. I queried this and again only received an automated system mail and no further response. After a lot of digging on my side I discovered they added additional cover on my policy which I never consented to. Again I queried and still failed to get any response from Dialdirect.

For 10 months they have deducted this additional cost from me! I eventually had to get my bank to block the debit order! Following this I received a snotty message from Dialdirect followed shortly by an even snottier phone call for cancelling the debit order. I told the Dialdirect support member that I never consented to this additional cover and that I had even cancelled my original policy. She had no answer for me. I asked how they would refund me, she also had no answer for me. That conversation ended with her promising to escalate the situation. Guess what? I never heard back from them again.

Steer clear of this company! Rather turn to someone who might be slightly more expensive but won't rob you and deliver zero customer support.