1 reviews | Active since Nov 2015
Damages caused due to hail damaged
To whom it concern,<br> <br> I have suffered severe damages due to the huge hail storm that we have had in Valhalla last Monday evening the 16th of Nov 2015. As a result on Tuesday morning 1st thing at 8am I have called in to register my claim. I have also told the consultant that they need to send out somebody asap as the lip channel in my garage has bend due to the weight of the hail and also the IBR has moved resulting in water coming straight through, causing damage to my contents.<br> After numerous calls to the call centre an assessor appointed by Digicall assessments came out on Friday only - he also said he will het somebody out there asap as they need to react quickly - Iam still waiting. At 12 pm on Friday another assessor from Auto & General came out to validate the assessment of the 1st assessor.<br> As to date nobody has came out to support the roof and to close the IBR.<br> I phoned in on Sat morning to find out what is the standings, and the consultant said there is nothing that she can do and a Manager will phone me on Monday morning, which I'am still waiting for.<br> This need to be resolved ASAP, or I need to be paid out so that I can get my own supplier before more losses occur.
We are so sorry to hear about your ordeal, we understand how urgent the matter is and apologise for any frustration caused.
We don't want to make any excuses for any delay, we just want to bring to your attention that we have had a huge influx of hail claims, which can cause a bit of a delay since all the Insurance Companies are currently dealing with the influx of claims and the suppliers are having their hands full during times like these. Having said that, we confirm that your claim has been finalised and settlement was conveyed to you. As agreed with one of our Customer Relation Specialist who contacted you, please expect a call from Chris tomorrow who will discuss the quote with you. We thank you for your understanding in this regard and invite you to contact our Customer Relation Specialist should you need further assistance.
Kind regards,
The Dialdirect Team.
We are so sorry to hear about your ordeal, we understand how urgent the matter is and apologise for any frustration caused.
We don't want to make any excuses for any delay, we just want to bring to your attention that we have had a huge influx of hail claims, which can cause a bit of a delay since all the Insurance Companies are currently dealing with the influx of claims and the suppliers are having their hands full during times like these. Having said that, we confirm that your claim has been finalised and settlement was conveyed to you. As agreed with one of our Customer Relation Specialist who contacted you, please expect a call from Chris tomorrow who will discuss the quote with you. We thank you for your understanding in this regard and invite you to contact our Customer Relation Specialist should you need further assistance.
Kind regards,
The Dialdirect Team.