Damaged car is missing car.

<p> </p> <p>My vehicle was in an accident almost 1 month ago. Since past two weeks I have phoned Farbers in Montague Gardens almost daily and they claim to be waiting on authorisation number. Dial Direct claims to have already provided said authorisation number. NOBODY can tell me where my car currently is. All I want to know is that my car is in safe and good hands and that it is taken care of. Please can somebody assist me?</p>