Daildirect, Romano Naidoo no customer service!

Worst customer service ever by Romano Naidoo. Think he is Mr Untouchable. Do it by the book, no customer relation. Same as a computer/cell fone app. He doesn't like when someone doesn't follow him and his policy and procedures. Sorry but I have another claim with Daildirect and the other lady is excellent. I prefer not to work with Romano Naidoo. He is 100% app type, no customer service. Sorry, my experience. I think he got family etc in company management?