DailDirect Pre-owned Mechanical Breakdown Warrantly

I would to expressed my unhappiness with regard to Dialdirect Car Warranty and the way it was handled. I am not a mechanical person, but on the policy clearly highlight components covered of which cambelt failure (Cambelt & Tensioner) is one of them. I need to understand what does cambelt mean? this also might help another person to take a policy with clear understanding. My issue I phoned Daildirect on 07 December 2020 and also send a e-mail 08 December 2020 regarding cambelt and also on advice of car service centre in Pretoria. I didn't get prior approval because when I phoned I run out of airtime and try to use my employers landline but the person on the otherside couldn't hear me. I decided to let Car Service Centre change my cambelt because 3 tooth were already gone. they even said I was lucky even to drive the car to them.

My claim was rejected because I didn't get prior approval. I am disgusted with the fact that according to Internal Dispute Specialist the claim was registered on 24 December 2020. I HAVE VIEWD THIS AS LACK OF INTEGRITY ON THE PART OF THE INSURER. I WOULD ADVICE ANYONE ESPECIALLY ON EXTENDED MAKE SURE ALL COMPONENT COVERED BY THE POLICY YOU GET CLEAR UNDERSTANDING BECUASE THE POLICY DOCUMENT ON CAMBELT IS AMBIQUOUS.

DISSATISFIED CLIENT