VC
Valentino C

1 reviews | Active since Sept 2017

15 Jun 2018, 20:26

Daildirect -BAD SERVICE

When it comes to service from dialdirect i didnt recive service i had to call to follow-up after ive requested an upgrade on my car insurance. 2 months later ive still yet to get what i was promised and paid for. 3 weeks in a row i had to call to find out whats happening with my upgrade. Today i was told will be actioned out but i didnt recive a call to book my upgrade. Daildirect has not delivered the service as they promised.

0
Replies (2)
Dialdirect
Dialdirect's reply15 Jun 2018, 20:29
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

Best regards,

Dialdirect
Dialdirect's reply22 Jun 2018, 10:51
Official

Thank you for your patience while we addressed this matter.

As discussed ,we can confirm that the upgrade with Netstar is now concluded and apologise for the inconvenience caused.

Regards,

The Dialdirect Team

Best regards,