Dail direct - the worst of the worst. Don't even think about it.

I officicialy regard Dail direct the worst of the worst insurer in the land. If you are reading before joining them count yourself lucky. Do not be fooled and bamboozled by the cheap premiums. Been with these "failures" for the past 4 years and in this time I've had to deal with the most *********** lot of consults I've ever come across in any industry, no reasoning capabilities/abilities whatsoever. However, what transpired last night takes the cup. I write this cold and alone in my car in a parking of a filling station waiting for a tyre shop to open. I was unfortunate to hit a pothole 120km away from my destination point. So I hit the pothole (approximately 9pm) near a town I've never travelled through before, I manage to drive a few hundred meters to a filling station, run flat busted. I immediately get on my the insurance app to alert my insurer of the breakdown. App for 10minutes seems unresponsive. Decide to call in and I speak to a "Jamel", he immediately tells me I've reached my breakdown request limit and that they can't help me. Puzzled me, I ask him to investigate this because there is no possible way that can be. A whole 5 minutes later he realises that it's a system "glitch". He then wants to regard my case as an accident even after a detailed explanation of what happened, he then tells me that that they can only take my car to the nearest town, 17km away and since it's late, they would cover my stay at a guest house for the night. He informs me they are about to dispatch a service provider to assist me. The phone then cuts, bear in mind he has both of my numbers. An hour and a half later,,after growing impatient and disgruntled, I decide to contact the call centre yet again. I get to speak to a "Thato" and immediately voice out my frustrations about her *********** and inconsiderate Colleague who couldn't even bother to call me back. As we are speaking this Jamel character only decides to call back then. I express my disappointment of how he's handling my issue and inform him that I've had to call in to get assistance from someone else, he Nonchalantly responds by saying that if I want to continue with his colleague I may do so. So I then decide to narrate my story to this Thato lady hoping she'll be some what better understanding and helpful than her colleague, she also suggests my incident is an accident. Then all of sudden they can't fit the bill for my accommodation in the nearest town (17km) because apparently that's the furthest they can take me, she also informs me my vehicle needs to be towed to the towing service providers yard (40km away in the opposite direction to where they are dropping me. You are reading this and probably thinking this a joke. Even the managers intervention beared unsatisfactory results, even after begging them to take on a more logical or pragmatic approach to all of this. That's when I opted to rather ensure my valuables are safe even though I'm 40km backwards in my journey. The towing company only arrived 3 and a half hours later after my incident.

I hate Dail direct for all the pain and suffering they have caused me. The biggest bunch of loosers!!!