dail direct telesure group

U logged a claim with dail direct after 2weeks a assesor finally comes out ti view damage as it was water damage mould had started to form the company repudiated my claim it is now With they dispute department for a review when i logged my claim i was told i can do some repairs which will be paid immediately to ensure structure is safe first part done including clean up invoice paid called them a week later as the temporary repairs had started to leak was told go ahead get more work done and ask contractor to send a invoice done no payment another week and a half they still waiting for reports to get sent from they contractor all this time more abd more mould is forming i call them again requesting more work to be done request approved invoice sent contractor paid i now find out the second invoice was not paid follow up with them and they refusing to make payment although calls are recorded for some reason they cant find recording i am now stuck with bill to pay all they do us use high words and terms that normal people would get confused with and accept the outcome everyday i call i get more abd more excuses now they want to investigate the contractor who was totally upfront abd has sent them whatever info they needed you try and speak to Mr Tom Creamer who is the CEO but tou always get blocked on all social media posts you get told someone will call you to rectify but no one does so what does a person who can't afford a fancy lawyer to chase up or have the funds to pay contractor do. Ti date no payment all i cab do is keep trying to make any one looking for insurance to stay far away from dail direct and the telesure group they had taken my premiums for over 10 years now when its time to claim i have made over 60 calls abd sent over 100 emails