Dail direct is about making money without authority

Early in October 2020 I contacted dail direct in search of comprehensive insurance cover as my current insurance only covers 3rd party liability. Dail direct required certain documentation which I requested from the dealership. However the dealership refused to provide those documents in that I had not yet acquired rights of ownership. Immediately thereafter and without any authority dail direct began to debit my account for R849.00. I did not finalise the agreement as those documents which they stated were mandatory were outstanding. I have since observed that dail direct has blacklisted me and it negatively impacts my credit record for something that I do not owe them. This conduct is extremely unfair and it is prejudicial to my human dignity. I want dail direct to reverse the negative listing and I will never ever encourage anyone to obtain insurance from them. They are out to rob people of their hard earned money!