IG
Izak G

1 reviews | Active since Oct 2015

20 Apr 2023, 20:35

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I logged a claim with daildirect which is my insurance. I just received a mail that my claim have been approved. The repairer that is assigned for the repair is AUTOMAGIC in Benoni. Now I asked myself how do they think. I stay in Centurion and there is an AUTOMAGIC/Lyttelton around the corner from my house. What were they thinking. Can't they call the client or check which AUTOMAGIC is the closes to the client and then assign that AUTOMAGIC as the repairer. I advise anyone to not take out insurance with them as it seems that they just cannot think or don't know what they are doing.

0
Replies (3)
Dialdirect
Dialdirect's reply21 Apr 2023, 08:28
Official
Hello Izak,
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Insurance 
IG
Izak G's update21 Apr 2023, 10:00
Reviewer Update
Thank you.

I contacted them and they clarified the situation to me.
Dialdirect
Dialdirect's reply21 Apr 2023, 10:53
Official
Thank you for the response.
 
Kind regards,
Dialdirect Insurance