Cost Saving above Ethics / Promise or Customer Satisfaction

Shocking revelations revealed.

So you specifically insure your mobile phone, pay the necessary fee happily for nearly 2 years and when you need to claim ...

Promise / Expectation : Restore your device to the condition it was prior to the accident.

Proposed resolution : Dear Sir, as per our terms and conditions, WE will repair your device at a dealer of OUR choice with COST SAVING in mind.

Me : So, let me get this straight, you will take my beloved device and send it to the cheapest place you can find to "fix" it, even though they ARE NOT a Samsung approved repairer and thus WILL NOT use original replacement parts ?

Agent : Yes, we dont have to , we will send it where see fit and to who gives us the best price.

Conclusion ... Promise to restore to original condition - FAIL

How on earth you could select wefix as your repairer when they slammed all over this site and are NOT APPROVED BY ANY MANUFACTURER , oh wait, I remember now ...

They give YOU the best price, who cares what the client ends up with.