Contradictory quotes : no feedback : poor service over all

It’s been over a month now trying to secure the correct quote with dial direct I delt with one of thier agents over the phone selecting house hold and business use for my vehicle first off the guy didn’t send me the quote then a second consultant did but did not include house hold even worse I decided to do a manual quote on thier site which contradicted thier quote over the phone I then escalated the matter and a manager (Angela I think was the name ) she then sorted a quote to only to find it was for private use not business as I had previously selected she said she was very helpful prior however it’s been two weeks now since and she has not come back to me