DV
Diane V
1 reviews | Active since Mar 2009
08 Jun 2021, 14:05
Continue deductiong premiums after policy ends, no response to emails
On 31 May my policy was cancelled. It didn't stop DD from taking off the June payment. I have sent 3 emails, including to Dispute Resolution, they have received each email but not actually responded. Doesn't this count as theft?
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Dialdirect's replyOfficial
08 Jun 2021, 15:06Hello Diane,
We would like to apologise for any inconvenience we may have caused.
However, we note that a refund has been processed and the estimated deposit date is 11/06/2021
Apologies again.
Kind Regard,
The Dialdirect Team
We would like to apologise for any inconvenience we may have caused.
However, we note that a refund has been processed and the estimated deposit date is 11/06/2021
Apologies again.
Kind Regard,
The Dialdirect Team
Dialdirect's reply08 Jun 2021, 15:06
Official
Hello Diane,
We would like to apologise for any inconvenience we may have caused.
However, we note that a refund has been processed and the estimated deposit date is 11/06/2021
Apologies again.
Kind Regard,
The Dialdirect Team
We would like to apologise for any inconvenience we may have caused.
However, we note that a refund has been processed and the estimated deposit date is 11/06/2021
Apologies again.
Kind Regard,
The Dialdirect Team