Continual disappointment and bad service

This is my second review of Dial Direct within 1 month :( After months of trying to process our claim for my wifes lost wedding ring and our laptops, we are still not receiving professional service and communication. They finally contacted us only once we posted a Hellopeter review. Since then, they have rejected the claim for my wifes wedding ring and are responding at all about the claim for our laptops. Once again we have sent multiple emails to the person that has been busy with our case and after rejecting our first claim, the communication/emails have just stopped by Dialdirect.

This has been such an unpleasant experience, especially right now with the current pandemic and all. We need our computers for work and we need our insurance to step up and help us in our time of need. Thats why we got insurance for times like these.