CP
Cameron P

1 reviews | Active since Jul 2013

27 Nov 2024, 10:48

Consultant was friendly and efficient

Consultant was friendly and efficient. The App is the worst. Keeps closing and wasn't able to log a claim fast and easy when the accident happened.Had to make a phone call the next morning. So not a great experience.

0
Replies (2)
Dialdirect
Dialdirect's reply27 Nov 2024, 10:50
Official
Good day Mr. Poole,

We are terribly sorry to hear of your experience, should you wish to be called to discuss your concerns, we will most definitley assist in any way that we can,

Kind Regards
The Dial Direct Team
Dialdirect
Dialdirect's reply27 Nov 2024, 10:51
Official
Hi Cameron 

We acknowledge the receipt of your complaint.

Please note that we have escalated the matter to the relevant department.

Kind regards,

The Dial Direct Team