Consider it done

Dear Dialdirect I'd like to compliment one of your employees, Nicolene Hall, for the excellent service she provided me today. Mrs. Hall helped me to sort out a claim for locks and keys after my parents lost the keys to the house.

I have always been pleased with the service I receive at Dialdirect. However, Mrs. Hall's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.

Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Dialdirect for years to come.

Sincerely,