AJ
Azra J
1 reviews | Active since Jan 2020
06 Feb 2020, 10:51
Complete *******'s!
One star too many! Dialdirect insurance is a complete *******! My vehicle was ******.. At first my claim was rejected because I hadn't specified my change of address just 6 months ago. Absolute nonsense! Then after escalating the matter, I got a response just one day later. They are willing to pay me out, but with a premium prejudice of R17 245!!! That is excluding my excess. Shocking. Zero compassion, nonchalant insurers. I've now escalated the matter with the ombudsman. This is unacceptable
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Replies (2)
Dialdirect's replyOfficial
06 Feb 2020, 11:15Hi Azra,
We are sorry you feel this way, however, we note that your matter has already been refereed to the Ombudsman.
Therefore, we kindly request that you liaise with the Ombudsman's office for feedback.
Kind Regards,
The Dialdirect Team
We are sorry you feel this way, however, we note that your matter has already been refereed to the Ombudsman.
Therefore, we kindly request that you liaise with the Ombudsman's office for feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply06 Feb 2020, 11:15
Official
Hi Azra,
We are sorry you feel this way, however, we note that your matter has already been refereed to the Ombudsman.
Therefore, we kindly request that you liaise with the Ombudsman's office for feedback.
Kind Regards,
The Dialdirect Team
We are sorry you feel this way, however, we note that your matter has already been refereed to the Ombudsman.
Therefore, we kindly request that you liaise with the Ombudsman's office for feedback.
Kind Regards,
The Dialdirect Team
AJ
Azra J's updateReviewer Update
10 Feb 2020, 10:14The Ombudsman is waiting for feedback from Dialdirect so that my case can be finalized. You guys are the reason why this case is getting drawn out! The longer it takes, the more my money goes down the drain!!! There is no sense of urgency on your part. It's sickening
AJ
Azra J's update10 Feb 2020, 10:14
Reviewer Update
The Ombudsman is waiting for feedback from Dialdirect so that my case can be finalized. You guys are the reason why this case is getting drawn out! The longer it takes, the more my money goes down the drain!!! There is no sense of urgency on your part. It's sickening