JK
Jerome K
1 reviews | Active since Dec 2013
09 Mar 2016, 16:05
Complete lack of service!
I lodged a claim for a damaged laptop on over two weeks ago. II have had to repeatedly contact Dial direct and I have still not received the item back from repairs.<br> <br> This is the worst service I have ever received from an insurance company and intend to move both my policies due to this!
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Replies (1)
Dialdirect's replyOfficial
10 Mar 2016, 09:53Hello kileyj@,
Thank you for your comments.
We have noted that your claim was finalised last week and that one of our suppliers was appointed to proceed with repairs. We have requested that our claims department update you on the process.
We apologise for the inconvenience and trust that the matter will be resolved soonest.
Regards,
The Dialdirect Team
Thank you for your comments.
We have noted that your claim was finalised last week and that one of our suppliers was appointed to proceed with repairs. We have requested that our claims department update you on the process.
We apologise for the inconvenience and trust that the matter will be resolved soonest.
Regards,
The Dialdirect Team
Dialdirect's reply10 Mar 2016, 09:53
Official
Hello kileyj@,
Thank you for your comments.
We have noted that your claim was finalised last week and that one of our suppliers was appointed to proceed with repairs. We have requested that our claims department update you on the process.
We apologise for the inconvenience and trust that the matter will be resolved soonest.
Regards,
The Dialdirect Team
Thank you for your comments.
We have noted that your claim was finalised last week and that one of our suppliers was appointed to proceed with repairs. We have requested that our claims department update you on the process.
We apologise for the inconvenience and trust that the matter will be resolved soonest.
Regards,
The Dialdirect Team