Complete dissatisfaction!!!

There are so many issues I am unhappy with when it came to my entire claiming process....

Firstly it took a long time to validate my claim with the senior loss adjuster, Heather Hawkins cross questioning me about the accident making it seem as if i were not honest about the events leading to my accident.

Not to mention, I was the one who would engage the discussion as to how far Dial Direct is with my claim.

I also was honest enough to make mention that I had changed addresses which then had her excited that my claim will be rejected because of such honesty, maybe dial direct would had been happy if i had **** in the entire process.

My claim was then rejected after a full month waiting, having no vehicle. The reason for such a long wait was that senior management would make a final decision on my claim about a change in address. I find this very unfair and to make it worse I still had to call Heather back and forth in trying to get my vehicle delivered to another address but when I recieved the call frihe towning company my vehicle was to be delievered to my risk address which I never had arranged. I find no courtesy and respect from Dial direct.

At Nel's Bodyworks the vehicle has been waiting for collection since 30th May 2018. I was told by the lady there that she received calls from three different people.

If it were you, would you carry on paying monthly premiums with an organization that would try and find reasons not to pay you? I dont think so.

I am still waiting for my rejection letter which according to what Heather said had to be typed by a typist who was on leave, does Dial Direct only have a single typist??? I would like to take this further, but on the contrary, the way your procesess are followed I dont think I will have the time to do such but instead cancell this policy with immediate effect.

I am very dissappointed and will definately spread the negative news on how my claim was handled.

I now have to go the extra mile in getting my vehicle repaired whilst I have Dial Direct debit from my bank account.