COMPLAINT-terrible service

our vehicle met in an accident in December, Dialdirect referred our vehicle to Renew-it greenstone for the repairs. this is the company they use.

after the vehicle was repaired, we paid access, the vehicle was delivered and the same time i logged a complaint that there were several damages and missing items that was not there before the accident!!. i am extremely disappointed. I suggest Dialdirect who is my insurance support me and resolve this matter ASAP!!!

We have not received any feedback regarding the below concerns. It has been a month. The after service is pathetic, we paid the access, received our vehicle back and discovered more damages and missing items on our vehicle. I demanded feedback today 28 Feb 2018!!

damages and concerns raised on 21st Jan:

1. Boot - Cover on the inside of the tailgate is cracked - This was not cracked before but I’m not looking to have this replaced. The accident impact did not affect the boot . It may be the cause of point 2.

2. Boot – The boot does not want to open remotely. I now have to use the key, which I didn’t use before. On the day of the accident I opened it remotely and removed all personal items and closed it remotely. Please advise if this can be repaired. NB: on the vehicle inventory register: tow-in form it states the boot was not working upon inspection on the 12th January 2018 by Renew-it. The accident occurred on the 21st December 2017 and was in perfectly good working condition.

3. Mud flap – Drivers side front had a mud flap, please can this be replaced. NB: on the Shop check list by Renew-it, it specifies the mud flap was lost by the ******** and must be fitted.

4. Bonnet alignment – The alignment between the bonnet and grill is out. Thus making it seem that the bonnet is not completely closed. Can this be rectified?

5. Front Passenger Seat – The reclining plastic knob/winder is missing prohibiting me from adjusting the seat position. This was not missing before. Can this be replaced.

6. Leaking Oil – The vehicle is leaking oil

in addition: the vehicle’s water dispenser for the window wipers is also broken and right side front light also needs to be replaced water is leaking into it, clearly the repair/light was not fitted correctly.

I am 9 months pregnant and very upset and my patient has run very thin. i want this repairs/damages and replacement of items to be done this wee**** before i give birth!!!

extremely shocking that a reputable company like dial direct is using renew-it to repair their customers vehicles. renew-it was fast to tell us their progress and what they fixing and quick to drop the vehicle and demand urgent payment of access. but the after service is terrible!.

further complaint again the below staff of renew-it who never responded to me: Dirk Van Heerden ********** ( ********** 127) , ********** ********** **********