Complaint Regarding Unauthorized Insurance Charges

I am writing to express my extreme dissatisfaction with your services. Your company’s handling of my vehicle insurance has been nothing short of abysmal. Here are the key issues:

Unauthorized Debits: Despite canceling my insurance on February 1, 2024, I have noticed unauthorized premium payments being deducted from my account in April. These charges are unacceptable and need immediate rectification. Broken Promises: I contacted your customer service multiple times in March, seeking resolution. Each time, I was promised that the error would be corrected. However, the unauthorized debits persisted. New Insurance Activation: To my shock, a new insurance policy was activated in my name without my consent. I never agreed to this policy, yet you debited funds for it. Lack of Reference Numbers: Your failure to provide reference numbers for my calls makes it impossible for me to escalate this matter to the Ombudsman. I demand an immediate investigation into these *****ulent practices and a full refund of the unauthorized debits. If this issue is not resolved promptly, I will be forced to take legal action.