Complaint - payment allocation

I accidentally paid money to Dial Direct through my Banks registered beneficiary. The money was meant for Direct Axis. Its been a month calling everyone and being referred everywhere without help. All I need is someone to trace the payment and refund me or allocate to Direct Axis. There isn't a number I haven't called and email given by contact centres, from RCS, Wesbank, Dial direct loans etc. I just need a person who can help with this and no more call centers that tell me about a debit order cause I am not a client.