PL
Pinky L
1 reviews | Active since Jun 2020
01 Jun 2020, 10:51
Complaint
They deducted money from my account despite me having cancelled the policy.Recovering the funds is now a big mission .All the consultants promise to get back to me and they never do.The matter was escalated to the manager and i was promised that he will call me this never happens.All I want is my money back.Please refund me the full amount that was deducted
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
01 Jun 2020, 13:27Hello Pinky
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, we have requested that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, we have requested that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply01 Jun 2020, 13:27
Official
Hello Pinky
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, we have requested that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration, we have requested that you are contacted by the relevant team to assist you with your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's replyOfficial
03 Jun 2020, 15:44Hello Pinky
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply03 Jun 2020, 15:44
Official
Hello Pinky
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team