Complaint dialdirect

I had taken out my policy, for 2 vehicles around 2018, paying religiously only to find that there was no policy on the system, despite getting driving status statements every month. Apparently the agent who sold me the policy, actually made a mistake & sold me a wrong policy. After an very frustrating & annoying experience I was‘promised “ my claim would be accepted & needless to say every possible reason why specific cover “ was not applicable’. I cancelled the policy & took my business elsewhere where they understood customer service. I received a call from a lady Grace Hassiem saying she will contact me. I sent a follow up advising them I AM cancelling. As expected the total incompetence, the deduction continued. Dialdirect is the worse company I’ve dealt with when it comes to service. It’s really sad & disappointing