Complaint

I have been insured with Dial Direct since June 2017. My premium was R726. At the beginning of July 2019, my premium was increased to R881.62, without any reminder/notification. When I called Dial Direct to inquire, I was informed of the annual policy review and that my policy was increased therefore. A consultant then promised me that he would review my policy and try to lower my premium, which he did. 2 Months later, I discovered that he had cancelled the linked payment for my Netstar tracker from my policy and THAT was how he had managed to lower my premium to R716.93! I was NOT informed of this and I would never have agreed to remove the Netstar cover from my policy, but discovered it for myself when Netstar double debited me 2 months later! I then called Dial Direct again and asked that they listen to the call wherein the discussion was had about lowering my premium as this was not a fault on my behalf and I refused to be penalised for it this way. I was thereafter contacted by another consultant whom I felt, was patronising me into agreeing that I need to pay for the mistake and that Dial Direct would pay me "for the inconvenience" caused. He said that the amount for the tracker was R100 more and offered me a payment of R20 for this "inconvenience" - really?! He also informed me that in order for them to reinstate the Netstar cover, my premium would be increased again. He did not inform me of the new amount. I then received an amended policy schedule which now reflects my premium as R909!!! That is NOT a difference of R100. Rather, my premium is now just short of R200 more! To date, nobody has come back to me with the results of having listened to the call as I requested, nor a solution! It is now a week later. Every time we call in, there is a pre-recorded message that informs that all calls are recorded. Surely it does not take this long to retrieve a call??? I do not take this lightly. I refuse to pay for an error on the company's behalf, I do not appreciate calls like the last one I received where I was told that "I would have paid for the Netstar tracker anyway" and above all, I do not appreciate them shooting my premium up by R200! This is a total mess up on the company's behalf!