Complaint

A man drove to my car with his company car and the car is insured with Dial direct. The damages on the Car had to be a 3rd party claim from Dial direct. After discussions with culprit's manager it was decided to submit a 3rd party claim with company insurance Dial direct. The incident happened on the 29 October 2015. The Culprit's manager gave me a company policy number to make a 3rd party claim to Dial direct of which I did report the incident to Dial direct, the person I spoke to was Thabiso and she gave me a ref number of ***/2 . I sent all the documents she asked me to send on the same day after that I received the SMS saying they will attend to my 3rd part claim. Since then no one is updating me I have to call them over and over for updates. I told them that I use my car to go to work my job requires me to have a car I am a shift worker I start to work at 04:00 o'clock in the morning during that time there is no public transport. As the shift changes I knock off at 00:00 o'clock in the mid night after the last flight I don't have transport to bring me home. This thing is affecting my job because I am always late I don't want to lose my job because of this.