Complaint

I had an accident in September 2018 and since then up until February 2019 my car is still not back, I have been following up and if I don’t follow up neither (Dialdirect or panel beaters which are known as renew it in Randburg) bothers to contact me with a full on update about the status of my vehicle.

I have been very disadvantaged by this act off incompetence and low service to a client that pays monthly!!! I’m paying for a vehicle that is not here and it’s been five months now.

Can we be treated well as customers as much as we don’t disadvantage you when you need premiums.

Maybe it’s true that you will only know how good is your insurance when you have to claim and I must say the past five months I’ve been served with nothing but bad service.