Complaint

I can't believe the horror I woke up too today, my account was debited money after I took up insurance with dial direct yesterday and I had specifically told the sales guy that I need my account to be debited next week Thursday.. I don't know how dial direct conduct their business or if they encourage their sales consultants to lie to us so the can secure sales? Mlungisi the name of the consultant assured me that the money will go off next week.. to my horror a debit order was issued on my account now I have to pay the bank charges because of dial direct when I had clearly explained to them that the money will b in that account next week. I don't know if dial direct can lie about such things like debit orders and debit dates...will they be there at claims stage?? Does dial direct even have a claims department?? Because it looks like they are after money rather then the well being of clients