MM
Motse M
1 reviews | Active since Nov 2017
11 May 2020, 15:43
Complaint
I’m real disappointed with your service. I was involved in an accident on the 06/05/2020 and did gave you a call to claim the same day. On the 06/07 I did submit the required documents. This morning I received a call from Nontombi that my claim will be finalized as soon as they receive premium for this month. I have been with different insurances but I have never came to this **** of explanation. I have never been told that they are waiting to premium to be deduct first before my car can be fixed.
I have decided to cancel the claim & my cover with Dial Direct with immediate effect. I will fix my car because it is very clear that you are playing hide and seek
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
11 May 2020, 16:38Hello Motse.
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply11 May 2020, 16:38
Official
Hello Motse.
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's replyOfficial
14 May 2020, 15:50Hi Motse,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We have been informed that the matter has been referred to the ombudsman for short term insurance and will respond to the offices of the Ombudsman accordingly.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dial Direct Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We have been informed that the matter has been referred to the ombudsman for short term insurance and will respond to the offices of the Ombudsman accordingly.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dial Direct Team
Dialdirect's reply14 May 2020, 15:50
Official
Hi Motse,
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We have been informed that the matter has been referred to the ombudsman for short term insurance and will respond to the offices of the Ombudsman accordingly.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dial Direct Team
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
We have been informed that the matter has been referred to the ombudsman for short term insurance and will respond to the offices of the Ombudsman accordingly.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dial Direct Team