Complain on Service offered by Dialdirect

i been with Dialdirect for a while. i had an accident about 3 weeks ago and they have been a disappointment in terms of their service. 1. The first person I spoke to when I was still still at the scene of the accident refused to take my claim. When i eventually got someone to take my claim the processor was nowhere to be found to process my claim. It took them 3 days to sort out a car rental for me. Lastly, which is what makes me more furious is that they want to know why have I been claim free for the past 7 years and this will be the determining factor in terms of approving my claim. Really, why, they should be happy that I have been claim free. they even questioning why have I not been covered for four months in 2016. There is no way that i can refer someone to them. This to me is really BAD SERVICE to offer a client