Complain

I have been insured with @Dialdirect from February 2021. I got an accident October 2021 even today my car is still not fixed. When I call them they give me run arounds transfering me from one consultant to the other with some of them promising to call me back but they never do. The last email I received was my claim has been settled and they'll call within 24hours but today it's march still nothing, all they do is to collect premiums

To make matters worse they increased my premium with R600 without my consent while they are useless