clients being ignored.

After a smash and grab I claimed through my insurance company DIALdirect and was paid out for most things. An item of jewelry that was in my purse in my bag was not taken into consideration. The consultant said he would get back to me but never did . I have emailed several times and phoned and was asured He would contact me. Now Dialdirect has an annoying virtual answerin machine and I have no patince to try and get through. If they arnt going to pay they could have the courtesy of telling me so although it comes under unspecified items. It is over 2 months now since it happened. i spend nearly R3000 a month on y insurance and expect to get better treatment.