1 reviews | Active since Sept 2016
CLAIMS"ANY EXCUSE NOT TO PAY" INCLUDES AVOIDING CLIENTS
<p>I MADE A CLAIM FOR ROOF DAMAGE AFTER A STORM IN JULY 2016, AFTER NUMEROUS PHONE CALLS AND EMAILS , I FOUND OUT THAT MY CLAIM WAS REJECTED, AFTER REQUESTING A REVIEW , THE DECISION WAS THE SAME, I GOT MY OWN REPORT, AND STILL NO JOY, I HAD NO CHOICE BUT TO GO TO THE OMBUDSMAN, ITS BEEN MORE THAN A WEEK AND STILL NO WORD FROM DIAL DIRECT!! THEY WILL DO ANYTHING TO REJECT A CLAIM, WITHOUT DUE COURSE, THIS IS THE WORST COMPANY TO DEAL WITH!!! DIAL DIRECT GET IT TOGETHER AND TRY AND AT LEAST PRETENT TO HELP YOUR CUSTOMERS!!</p>
Thank you for your comments.
We have noted that you disputed the rejection of your claim with our Internal Dispute Department and that the rejection was maintained after review. You then referred the matter to the Ombudsman for Short Term Insurance. We have dually received notification from the Ombudsman that they are attending to your matter.
When a matter is with the Ombudsman we can unfortunately not intervene until such time that the Ombudsman has closed their file on the matter. We are liaising with the Ombudsman in this regard.
Regards,
The Dialdirect Team
Thank you for your comments.
We have noted that you disputed the rejection of your claim with our Internal Dispute Department and that the rejection was maintained after review. You then referred the matter to the Ombudsman for Short Term Insurance. We have dually received notification from the Ombudsman that they are attending to your matter.
When a matter is with the Ombudsman we can unfortunately not intervene until such time that the Ombudsman has closed their file on the matter. We are liaising with the Ombudsman in this regard.
Regards,
The Dialdirect Team